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We suggest 25 ways of obtaining positive customer feedback, with plenty of real-life examples along the way. Contact centres love asking customers questions like: “On a scale of 1–10, how satisfied were you with our service today?” to gather the necessary feedback to calculate a Customer Satisfaction (CSat) score. Overall very positive feedback with the main suggestion to simplify the home page. This has been done and we hope you approve. To see the survey results, click here. To provide information or ask questions regarding any and all Events Inside or Outside the Gates, click the following link: events@hotg.ca. This will pop up a pre-addressed email. A case has been created for our team to review. You'll hear from us typically within 1-2 weeks. We cannot improve our service and solutions without active feedback from people like you!

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Put simply, referencing is acknowledging the source of information or ideas you have employed in your writing.

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What requires referencing?

  • Somebody else's words or ideas from a magazine, book, newspaper, song, TV program, movie, Web page, computer program, letter, advertisement, or any other medium.
  • Information gained through interviewing another person.
  • Exact words or a 'unique phrase' from somewhere.
  • Diagrams, illustrations, charts, and pictures.
  • Ideas that others have given you in conversations or over email.

What is plagiarism?

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  • The use of other people's ideas and writing without acknowledgement.
  • Plagiarism involves taking another person's ideas, words or inventions and presenting them as your own.
  • Rewording another person's work, without acknowledging its source, is also plagiarism.

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